Careers

Looking for a job at Greenfield? Greenfield and its Commercial Alcohols division offer rewarding careers in many fields and locations, from science to sales and from Quebec to Kentucky.  Below is a list of current openings.  We look forward to your application!

Greenfield is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals, we respect the needs of all our employees.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Greenfield Accommodation Policy a request for accommodation will be accepted and reviewed as part of the Greenfield hiring process.

Electrician – Brampton

LOCATION: Brampton Packaging Facility
DEPARTMENT:Maintenance
REPORTS TO:Production and Maintenance Manager
POSTING DATE:June 16, 2017

Position Overview:
In this role, the successful candidate will install, maintain and repair electrical and mechanical systems, apparatus, electrical and electronic components and safety interlocks of machinery and equipment, by performing various duties in coordination with the departments affected by the work, in an efficient, safe and environmentally conscious manner following all department and electrical codes set by the company and the government of Ontario.

Duties and Responsibilities:

    • Install, maintain, test, troubleshoot, and repair industrial equipment within the plant to ensure the ongoing and reliable operation of plant equipment and systems
    • Assess, report on, promote, and carry-out process improvement initiatives, specifically with regard to machine and/or system reliability and improved performance
    • Maintain the preventive maintenance program, carry-out maintenance activities, and replacement or repair of defective parts, components or system performance testing
    • Evaluate condition of electrical and instrumentation devices in operation by checking calibration, listening to their sounds, verifying pressures, temperatures etc.
    • Examine parts to detect imperfections prior to use of new parts, and also following use, to determine wearing tendencies and ascertain what changes may be required to extend service life
    • Work in a self-directed manner by managing time and tasks to complete work assigned
    • Install and connect power and control wiring and conduit for newly installed equipment such as motors, conveyors, instrumentation, etc.
    • Test and diagnose malfunctioning apparatus such as transformers, motors, and lighting fixtures and replace damaged or broken components
    • Replace faulty electrical machine components such as relays, switches, motors, sensors, etc.
    • Diagnose and repair or replace faulty electronic components such as printed circuit boards
    • Plan layout of wiring and installs wiring, conduit and electrical apparatus in buildings and yard
    • Maintain files, records, line diagrams, etc. of electrical and instrumentation equipment and installations

Communications Requirements:

    • Communicate competently in both oral and written form
    • Compile and interpret vast quantities of data
    • Read, interpret, prepare or assist in the preparation of documents
    • Write routine reports and correspondence
    • Clearly describe problems to co-workers, operators and contractors
    • Interpret mechanical and civil drawings and sketches
    • Interpret a variety of instructions furnished in written, oral, diagram or schedule form

Qualifications:

  • High School Diploma
  • Post-Secondary in a related field
  • Certified electrical license (309A) from the Ontario Government
  • 7-10 years of experience

Payroll and Benefits Administration Manager – Mississauga

LOCATION: Mississauga Corporate Administrative Office
DEPARTMENT: Human Resources
REPORTS TO: Director of Human Resources, Corporate
POSTING DATE: October 23, 2017

Position Overview: Reporting to the Director of Human Resources, the Payroll and Benefits Administration Manager processes a multi-location biweekly, hourly and salary payroll for approximately 400 employees. This position is also responsible for group benefits administration. The Payroll and Benefits Administration Manager provides superior customer service to all employees by ensuring information with respect to pay and benefits is accurate and up to date. This position will serve as the champion for the Company’s HRIS system.

Duties and Responsibilities:
•Processes payroll master file changes including new hires, terminations, rate changes, etc. using Ceridian, Dayforce
•Prepares various reports and ensures compliance with legislation
•Ensures accuracy of vacation accruals, garnishees and other related information
•Meets strict deadlines and ensures employees are paid accurately
•Reviews every current pay for accuracy processing, garnishments, ROE’s, Statistics Canada Reports and any internal reports
•Responds to enquiries from employees regarding pay and benefits
•Manages Health Care Spending account enrollment
•Administers Group Benefit Plan and liaises with the Company’s broker and Group Plan providers
•Updates salary information and processes bonus payments as required
•Prepares the payroll journal entries for the payroll and benefit charges, accrual and statutory deductions
•Processes employee benefit change requests
•Processes monthly remittances to insurance providers
•Reconciles group RRSP contributions
•Maintains employee files
•Prepares various reports related to pay and benefits
•Initiates Year End Pay Processing and associated reports
•Serves as the champion and super user for the Company’s HRIS, will trouble shoot technical issues and escalate/open tickets as necessary
•Assists with compensation analysis
•Maintains confidentiality at all times and perform prompt service to Greenfield employees
•Stays current with Payroll and Benefits “best practices”
•Ensures employee files are complete and up to date.

Education and Qualifications:
•Minimum of 5 years’ experience in payroll and benefits administration.
•Bachelor’s Degree or College Diploma in Accounting, Business Administration or Human Resources
•Payroll Compliance Practitioner (PCP) designation required
•Familiarity with Ceridian payroll products, in particular, Dayforce
•Attention to detail and accuracy
•Excellent organization, time management and multi-tasking skills
•Proficient in the use of Microsoft Windows including Excel, Word, and Outlook
•Able to deal with confidential issues professionally and with the utmost discretion
•Strong analytical and mathematical skills
•Accounting knowledge an asset
•Experience with an HRIS system. Ceridian, Dayforce would be considered an asset.

Personal Qualities:
•A self-starter and team player showing strong leadership skills and initiative
•Strong organizational skills with meticulous eye for detail with the ability to multi-task
•Holds a high regard for confidentiality, professionalism and diplomacy
•Excellent communication skills and an ability to communicate with sensitivity and discretion
•Possesses Company values of honesty, integrity, respect, commitment and openness to change.

Network Administrator – Mississauga

LOCATION:  Mississauga
DEPARTMENT: Information Technology
REPORTS TO: Manager, IT Infrastructure and Operations
POSTING DATE: November 7, 2017

Position Overview:

The Network Administrator will oversee, maintain, modify, install and support Greenfield Global’s network and systems infrastructure. Greenfield runs a 24/7 environment. Some duties are required to be performed during off hours.

Greenfield has 14 sites with over 500 users.   The Network/Systems Administrator will be assigned primary duties and responsibilities while also serving as backup administrator to other System Administrators.  These systems will include both Windows and Linux operating systems with many different applications/services.

Duties and Responsibilities:

  • Install and support LANs, WANs
  • Install and maintain network hardware and software
  • Analyze and isolate issues
  • Monitor networks to ensure security and availability to specific users
  • Evaluate and modify system performance
  • Determine network and system requirements
  • Maintain integrity of the network and security
  • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is in line with technical considerations
  • Administer routers, switches, firewalls and wireless infrastructure
  • Administer/Upgrade Cisco Call Manager & Cisco Unity systems
  • Maintain and troubleshoot network performance issues and when necessary escalate to vendors
  • Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation
  • Firmware & Software Upgrades; developing, testing, evaluating, and installing enhancements
  • Administering a multi-site WAN utilizing multi-vendor hardware and software technologies
  • Must be able to travel to Canada and United States
  • Other duties as assigned.

Skills and Qualifications:

  • Completion of a related technical post-secondary diploma/degree
  • 5+ years of experience as a Network Administrator or equivalent
  • 2+ years of experience working with Cisco hardware (Catalyst, ISRs, 9Ks, 2Ks ASA)
  • 2+ years of experience working with Cisco Unified Communications Manager
  • 1+ years of experience working with Cisco UCS
  • Hands on experience working with and configuring VLANs, QoS, and the routing protocols
  • Experience working with F5 LTM, Tenable, Rancid is an assist.

 Personal Qualities:

  • Must be able to think and adapt quickly to meet business needs
  • Ability to maintain composure and instill confidence while managing multiple aspects of core business processes.

Export Shipping Representative – Brampton

LOCATION: Brampton Packaging Facility
DEPARTMENT: Shipping
REPORTS TO: Packaging Facility Manager
POSTING DATE: December 21, 2017

Position Overview:
Based at the Brampton Packaging Facility, this position carries out shipping responsibilities for export products, completing appropriate shipping documentation, keeping inventory of necessary raw materials and ensuring deadlines with rail and ocean carriers are met. The position will also provide export logistics support as necessary.

Duties and Responsibilities:

  • Orders necessary shipping containers for pending production and verifies containers ordered are suitable for the weight of goods being loaded
  • Coordinates with Production Team Leaders on the positioning of empty shipping containers on shipping doors for loading
  • Documents shipping container weights and submits to Customer Service Representative along with Lot #, Bond #, and Package # information for the goods loaded in each container
  • Arranges for transportation of loaded shipping containers to secured area of property
  • Secures rail reservations for export shipments and arranges transportation of loaded containers to rail working closely with plant personnel on export shipment activity
  • Maintains and manages inventory of HDPE drums necessary for packaging operations
  • Maintains inventory of drum seals, placards, and lumber, placing orders as necessary
  • Secures container booking confirmations with vessel lines consistent with production / customer requirements
  • Creates shipping instructions for alcohol export carriers
  • Prepares hazardous declaration forms for ocean carriers
  • Maintains shipping documents in compliance with Revenue Canada – Excise and Transport Canada/DOT requirements
  • Back up Support to Export Transportation Coordinator and Export Customer Service Representative during vacations/ absences.

Required Skills/Qualifications

  • Experience with freight forwarding (ocean/trucking)
  • Strong organizational skills
  • Attention to detail
  • Ability to multi-task among competing priorities
  • Strong computer skills
  • 1-3 years of export experience
  • CCLP designation would be an asset

Human Resources Administrator – Mississauga

LOCATION: Mississauga
DEPARTMENT: Human Resources
REPORTS TO: Director of Human Resources
POSTING DATE: January 5, 2018

Position Overview:
Under the direction of the Human Resources Director and working closely with the Human Resources Coordinator, the HRA supports the day-to-day HR operations for the Mississauga and Brampton locations in the areas of recruitment policy compliance, performance management, training, reporting and general HR administration duties.

Duties and Responsibilities:

  • Owner of the Greenfield Service Award Program
  • Supports various recruitment activities
  • Generates regular reports using the HRIS (Dayforce)
  • Assists with creating New Hire packages and maintaining training records
  • Manages the Career Page on the Company website
  • Helps to create training documents and other HR communications
  • Creates and helps to maintain employee files
  • Provides assistance with HR project work as assigned
  • Serves as a member of the JHSC Committee for the Mississauga office
  • Offers support with the coordination of activities related to the Mississauga office
  • Serves as a back up to the Human Resources Coordinator
  • Other duties as assigned.

Skills and Qualifications:

  • 1-2 years of experience
  • Excellent oral and written communication skills
  • Ability to be flexible to changing business needs
  • Understanding of Employment Legislation
  • Experience working with an HRIS
  • Bilingualism (English/French) would also be an asset.

Qualities:

  • A self-starter and team player
  • Holds a high regard for confidentiality, professionalism and diplomacy
  • Excellent communication skills and an ability to communicate with sensitivity and discretion
  • Possesses Company values of honesty, integrity, respect, commitment and openness to change.

Education and Experience:

  • Post-secondary education in HR or related field
  • Experience with an HRIS

Distribution Coordinator – Brampton

LOCATION: Brampton Packaging Facility
DEPARTMENT: Supply Chain
REPORTS TO: Distribution Manager of Industrial Products
POSTING DATE: January 5, 2018

Position Overview:

A newly re-envisioned Supply Chain team is looking for a talented individual to serve as the Distribution Coordinator for Ontario. This is truly a multi-faceted role that touches on planning, logistics and customer service. Reporting to the Distribution Manager of Industrial Products, the successful candidate will be responsible for the planning and logistics of bulk alcohol orders, while liaising with 3 facilities in Ontario. This position will serve as a collaborative team member with internal and external customers, the Commercial Team and the Supply Chain Team.

Duties and Responsibilities:

  • Receives, confirms and enters customer bulk alcohol orders, while verifying pricing information, equipment and other pertinent requirements
  • Determines and coordinates optimal schedule of bulk alcohol order loading and delivery dates and times in conjunction with manufacturing facilities and trucking companies
  • Ensures that customer requirement details are communicated clearly to manufacturing facilities as required
  • Arranges for pickup and delivery of bulk denaturants to manufacturing facilities as required
  • Tracks inventories of alcohol and bulk denaturants at Brampton, Chatham and Tiverton facilities, arranges for alcohol transfers to Brampton as required.
  • Optimizes bulk fleet utilization
  • Ensures that price lists and pricing information in product databases are updated
  • Tracks customer Excise permits, and ensures that pertinent approvals and information are up- to date
  • Prepares shipping and customs documents as required
  • Performs billing and issues return credits for bulk accounts
  • Maintains customer files as well as other files pertinent to the job function
  • Logs customer complaints as they are received and routes them to the affected Manager
  • Gathers information for New Product Introduction template – New Customer Introduction
  • Issues invoices for tanker deliveries demurrage
  • Issues price support credit notes
  • Responds to customer enquiries or forwards them to the appropriate individual for response
  • Monitors inventory levels to make sure packaging runs can be completed.
  • Issues invoices to Universal Drums
  • Provides back up support to the Customer Service Representative
  • Organizes production; pick up, delivery, documents for package shipments going to USA.

Skills and Qualifications:

  • Minimum 5 years of experience preferably in a bulk chemical distribution role, ideally in a supply chain planning and scheduling capacity
  • Understanding of Export freight processes would be an asset
  • Experience working with an ERP system
  • Bilingualism (English/French) would also be an asset.

Qualities: 

  • Comfortable in a dynamic, fast-paced, customer focused environment
  • Motivated self-starter capable of both independent and team based work
  • Strong organizational and customer service skills with the ability to adapt to ever changing business needs
  • Possesses the Company values of honesty, integrity, respect, commitment and openness to change.

Education and Experience:

  • Post-Secondary diploma preferred
  • Professional designation would be an asset (CITT, Plog, etc.).

 

Production Operator – Brampton

LOCATION: Brampton Packaging Facility
DEPARTMENT: Production
REPORTS TO: Production Team Leaders
POSTING DATE: January 18, 2018

Position Overview:

Based at the Brampton Packaging Facility, the Production Operator role supports the packaging business by operating process equipment in a safe and efficient manner while processing alcohol and solvents.

Duties and Responsibilities:

  • Forklift operation
  • Preparation and filling of drums
  • Blending chemicals
  • Loading, unloading and line work
  • Visually inspects equipment at periodic intervals to detect malfunction, need for repair, adjustment or lubrication
  • Cleans and sanitizes process equipment as required
  • Maintains cleanliness and sanitation of process areas
  • Adheres to and fully complies with the Company’s Health and Safety, Environmental and Quality Procedures.

Skills and Qualifications:

  • Community college technical certificate or diploma
  • Minimum 3 years in a plant environment
  • WHMIS certified
  • Valid Ontario Driver’s License
  • Experience with the transportation of dangerous goods
  • Aptitude for mechanics
  • Some shipping/receiving experience
  • Health and Safety Committee experience
  • Excellent communication skills.

Qualities: 

  • Comfortable in a dynamic, fast-paced, customer focused environment
  • Positive attitude and work ethic
  • Ability to work overtime and rotate between different shift times
  • Highest regard for safety
  • Ability to work overtime and rotate between different shift times.

 

Operating Engineer – Chatham

LOCATION: Chatham
DEPARTMENT: Utilities
REPORTS TO: Chief Operating Engineer and Maintenance & Utilities Manager
POSTING DATE: January 24, 2018

Position Overview:

Under the direction of the Chief Operating Engineer and Maintenance & Utilities Manager and in accordance with the Operating Engineers Act (O. Reg. 219/01) the Operating Engineer shall ensure all utility services will be produced at minimum cost and in sufficient quantities to meet plant requirements consistent with safe operating procedures. 

Duties and Responsibilities:

  • Perform duties of a Shift Engineer as prescribed by O. Reg. 219/01, s. 16 (a) & (b) of Operating Engineers Act
  • Ensure Chief Engineer is informed of problems that would limit or affect operating sections of the plant
  • Monitor daily operating parameters and makes adjustments for all phases of production relating to steam, electricity, water, compressed air, the Biothane and cooling/chilled water. Troubleshoot, and record data, actions, incidents, etc. in written and computerized form
  • Measure temperatures, pressures and other parameters, as required, to verify operating conditions. Inspect equipment at periodic intervals to detect malfunctions, need for repair, adjustment or lubrication
  • Perform maintenance activities and report in Maximo, our computerized maintenance management system
  • Maintain proficiency in Greenfield Permitting System including LOTO, JSA and the issuing of said permits
  • Collaborate with production department to maximize energy efficiencies throughout the plant
  • Actively participates in continuous plant improvements, specifically through the Engineering Change (M.O.C.) and Root Cause Analysis program
  • Provide plant support to other departments if required, ensuring the powerhouse is adequately staffed
  • Complete and maintain all training requirements outlined and assist with the apprenticeship training program in the Energy Center
  • Maintain the plant in a clean and orderly fashion through plant housekeeping program, and participate in all plant wide housekeeping initiatives
  • Other duties as assigned.

 Education, Skills, and Experience:

  • Second Class Operating Engineers certificate as prescribed by the TSSA’s Operating Engineers Regulation O. Reg. 219/01, s. 26 (1)
  • Demonstrated proficiency in computer, and process control systems and tools.

 Qualities:

  • A self-starter with excellent communication skills and an ability to work well within team environment
  • Must be comfortable working independently, and troubleshooting problems when required
  • Hold a high regard for safety and conduct work in a manner that is an example for others
  • Analytical forward-thinking individual with demonstrated ability of identifying resources to resolve issues
  • Possesses Company values of honesty, integrity, respect and commitment coupled with the ability to accept change.

Financial Planning and Analysis Manager – Mississauga

LOCATION: Mississauga
DEPARTMENT: Finance
REPORTS TO: Director of Financial Planning and Analysis
POSTING DATE: January 24, 2018

Position Overview:

 The Financial Planning and Analysis Manager reports to the Director of Financial Planning and Analysis (“FP&A”).  This is a new role that will join the Finance team in transforming the role of finance within Greenfield Global; driving the development of business and financial analytics, and providing guidance and decision support to the business teams.  The role will support the growing industrial alcohol business, implement a customer profitability tool, drive a robust rolling forecast process, and prepare management and board reporting in addition to providing decision support to the senior management team.

Responsibilities:

  • Coordinate and manage the overall financial planning, budgeting and forecasting processes by working closely with business owners with the finance, supply chain and sales teams
  • Set up planning templates, creating charts, graphs and analysis reports; preparing commentary and financial presentations for lenders and the board
  • Work with the Director of FP&A and business units to design and implement integrated management reporting using our Corporate Performance Management tools
  • Consolidate and assess financial plans at a corporate level
  • Play an active role in the development and utilization of activity based management, primarily within the packaging operations
  • Work with the finance and business teams to analyze and understand monthly business results
  • Produce standard monthly reporting for management including revenue and cost analysis, perform budget reviews (actual vs. budget) forecasting, business analytics (pricing and cost factors), business profitability analysis, product profitability analysis, product costing analysis
  • Identify and execute against ad hoc analytical projects that deepen business insight and add value
  • Provide general analytical and process support to the business
  • Identify, quantify and address risks and opportunities to business results
  • Identify and eliminate inefficiencies and collaborate with other departments on process improvement
  • Update established policies and procedures for finance and accounting to ensure accuracy, completeness and compliance
  • Support preparation of monthly internal financial statements.  Ensure reporting is timely and accurate.

Skills and Qualifications:

  • Excellent communications skills with the ability to build credibility, while developing collaborative relationships cross-functionally, at all levels in the organization
  • Advanced Excel skills
  • Knowledge of business intelligence systems
  • General knowledge of accounting methods, principles and practices.

Qualities: 

  • Strong initiative and analytical skills, with the ability to manage multiple priorities in a fast paced environment
  • A strong team player who is adaptable and results oriented
  • Possesses Company values of honesty integrity, respect, commitment and openness to change

Education and Experience:

  •  Bachelor Degree in Accounting or Finance. Advance degree or certification (MBA or CPA designation) is preferred.
    • A minimum of 5 years of prior analytical and finance experience supporting a mid to large size organization.

Other:

  • Occasional travel to the US.

 

Reliability Specialist – Tiverton

LOCATION: Tiverton
DEPARTMENT: Operations
REPORTS TO: Operations Coordinator
POSTING DATE: January 29, 2018

Position Overview: The Reliability Specialist will, in coordination with the Operations Coordinator, lead the reliability program at the plant in conjunction with the plant 3-5 year project plan, develop maintenance equipment strategies and ensure asset master data is continually monitored. This role will ‘build’ reliability into operational and plant processes on a short and long term scale.

Duties and Responsibilities: 

  • Build and maintain the Computerized Maintenance Management System (MAXIMO) and utilize to its full potential including:
    • Asset management of all the plant’s equipment and inventory
    • Maintain and update P&ID’s as needed
    • Create and sustain equipment replacement planning strategies and continually upgrade existing programs such as vibration analysis, ultrasonic and oil analysis
    • Develop 4-5 week operations work scheduling with PM planning and participate in outage planning
    • Lead reliability planner for asset master data, work management, asset health management, inventory management and defect elimination
    • Ensure standards are maintained when integrating and implementing new equipment
  • Champions any new maintenance information system upgrades or changes
  • Responsible for building reliability into site projects – reliability reviews and equipment strategies
  • Responsible for performing audits on plant parts inventory stores, on a continual basis
  • Creates reports or assists in creating reports on maintenance costs
  • Participate as an active member of the Reliability Peer Group and keep in time with new initiatives from the group to utilize at the plant
  • Cost Optimization of projects and researching alternate technologies and investigating better or more suitable parts
  • Adheres to all safety policies and requirements prescribed in GFE-SMS-4.4.6-06 PPE Procedure
  • Acts as a role model, demonstrating collaborative behaviours and ensuring high team standards
  • This person may be the backup on occasion for the Operations Coordinator.

Education:

  • Completion of an Engineering degree (preferably mechanical) or related technical post-secondary diploma
  • Experience with reliability process considered an asset
  • Experience in a continuous operation facility considered an asset.

PERSONAL QUALITIES:

  • Effectively communicate a team-based environment
  • Can multitask and handles tasks of varying complexity
  • Possesses Company values of honesty, integrity and commitment coupled with the ability to accept change.

Customer Service Representative – Brampton

LOCATION: Brampton Packaging Facility
DEPARTMENT: Administration
REPORTS TO: Brampton Packaging Facility Manager
POSTING DATE: February 1, 2018

Position Overview:
Reporting to the Packaging Facility Manager, the Customer Service Representative is responsible for processing product orders for accounts located in Canada.

Duties and Responsibilities:

  • Process product orders received by telephone, fax and e-mail and enter into ERP system
  • Provide customers with Order Confirmation
  • Assist with document requests (forwarding to Quality Dept. when required)
  • Complete credit memos and provide other information to the Packaging Accounting Clerk to assist with freight claims
  • Handle document/information requests from the CRA and other government agencies
  • Verify any extra charges from transport companies with the customer or transport company to the Accounting Administrator/Administrative Assistant for resolution
  • Complete Return Authorization forms and arrange for returns when required
  • Maintain pricing data for packaged sales customers
  • Assist with inventory reports and customer information for production planning purposes
  • Assist accounting with information related to receivables and payment reconciliations relating to customer accounts
  • Perform invoicing activities, issue drum credits and product return credits
  • Perform data entry of daily packaging production and stock transfers
  • Prepare paperwork for shipping, bills of lading and invoices for customer orders
  • Log customer complaints as they are received and distribute to affected Manager
  • Track customer Excise permits, and ensure that pertinent approvals and information are up-to -date.
  • Provide back-up support to the Administrative Assistant and Distribution Coordinator during vacation / absences
  • Adheres to and fully complies with the Company’s Health and Safety, Environmental and Quality Procedures.

Qualifications:

  • Minimum of two years of experience in a Customer Service or Sales role
  • Bilingualism (English/ French) would be an asset
  • Working knowledge of ERP systems
  • Strong communications skills
  • Excellent customer service skills
  • Proficiency in Microsoft Office
  • Ability to work independently and collaboratively.

IT Service Desk Analyst – Mississauga

LOCATION: Mississauga
DEPARTMENT: Information Technology
REPORTS TO: Manager of IT Service Delivery
POSTING DATE: February 8, 2018

Position Overview:

The IT Service Desk Analyst is responsible for providing tier 1 and tier 2 technical support to all employees as well as providing an exceptional customer service experience day in and day out. This role is a combination of telephone, email, desk side and remote support.

Duties and Responsibilities:

  • Provides first and second level technical support and customer service
  • Provides hands on solutions at the desktop and server level including hardware installation, software updates and system configurations
  • Strong Windows, application and hardware support and knowledge
  • Experience supporting the MS Office Suite, MS Operating Systems, MS Active Directory, Group Policies, printer queues, shared files and shared printers
  • Experience supporting mobile devices iPhone, Android
  • Log into ticketing and call queue daily to track active issues until closure
  • Creates and maintains IT policy and procedure documentation when required
  • Deployment of desktops, laptops and other technical equipment
  • Collects and documents information pertaining to inventory and asset tracking
  • Assist in the development of the customer solutions knowledge base
  • Identify process improvements to reduce tickets and improve on the time to close tickets
  • Participates in cross functional projects and team collaboration
  • Must be able to travel to US and Canada to provide onsite support
  • Other duties as assigned.

Skills and Qualifications:

  • Post-secondary education in an IT discipline & 2 years in a IT support role
  • Experience working with Active Directory, Windows Server 2008/2012, Exchange Server 2010
  • Help Desk/Service Desk Ticket Tracking Software
  • Strong written and verbal communication skills
  • Excellent analytical, problem solving and customer service skills
  • Ability to work independently and in a team environment
  • Must have a valid driver’s license